User Guide

Hello and welcome to Sales Desk! This guide is designed to help you, whether you're a manager or a support agent, get started and make the most out of the platform's features. Let's dive in!

For Managers

1. Initial Setup
   The first thing you'll need to do is set up the environment for your organization. This includes setting passwords and user permissions.
2. Creating Teams
   Create teams within the platform and assign appropriate agents to each.
3. Admin Panel
   Get familiar with the Admin Panel where you can adjust settings, generate reports, and monitor team activity.
4. Reporting
   Learn how to access and interpret reports to assess agent performance and customer satisfaction.
5. Media Management
   Understand the supported media file types and their respective limitations.

For Agents

1. User Interface
   Take a look at the user interface and find out where to locate the tools and information you'll be using regularly.
2. Initiating a Chat
   Learn how to start a chat with a customer and how to manage multiple conversations at once.
3. Transferring and Forwarding
   Know how to transfer a chat to another agent or supervisor when necessary.
4. Media Usage
   Discover how to send and receive different types of media like images, audio, and documents, and be aware of size limitations.
5. Notification Settings
   Set up your notifications to ensure you're alerted about new messages or important updates.