FAQ - Frequently answers and questions about the Yalo Sales Desk

Welcome to the Yalo Sales Desk FAQ!

Here, you'll find answers to the most common questions about using Yalo Sales Desk, a powerful human-agent sales and support solution. Our goal is to help you maximize your efficiency and effectiveness in providing exceptional customer service through WhatsApp. Explore the topics below to find solutions and guidance on various features and functionalities of Yalo Sales Desk.

Topics Covered:

  • Getting Started: Learn how to set up your account, navigate the Sales Desk interface, and start your first conversation.
  • Quick Messages: Discover how to create, manage, and use quick messages to streamline your responses and improve communication efficiency.
  • Permissions and Access: Understand how to manage user roles and permissions to ensure the right people have the right access.
  • Conversation Management: Get tips on managing chat lists, queues, and transferring conversations between agents.
  • Media and Attachments: Find out how to send and receive documents, images, videos, and other media types.
  • Performance Metrics: Learn how to use dashboards and metrics to track and improve your team's performance.
  • Troubleshooting: Find solutions to common issues and learn how to get additional support when needed.

Our FAQ page is designed to provide you with quick and easy access to the information you need. If you can't find the answer to your question, please don't hesitate to reach out to our support team for further assistance.

Explore our detailed guides and resources:

Thank you for choosing Yalo Sales Desk. We're here to support you every step of the way!