Learn about Steps Fallbacks

Fallback steps allow the flow to go back to a previous step when the user fails to enter an accepted response within the flow or a global action was not met.

If no conditions were met when a response is requested, the Flow would move to a fallback step.
To create a fallback step:

  1. Select the required step of the Flow.
  2. Click the if no condition was met radio button.
  3. Select the step to fallback to in the Go to dropdown.

Flow Builder - If no condition was met radio button