Supported Media Types and Limitations in Sales Desk
Sales Desk offers the capability to send and receive various types of media including images, audio, videos, and PDF documents. However, there are some limitations in terms of file sizes and types for each kind of media. Below are the details:
| Type of Media | Supported Types | Size Limitations |
|---|---|---|
| Audio | Audio recordings directly within Sales Desk. | 5 MB Corresponds to more than 5 minutes of recording. |
| Documents | PDF Files | 50 MB |
| Images | JPEG and PNG | 5 MB |
| Videos | MP4 | 10 MB |
Knowing these limitations and supported types helps you to effectively use the media-sharing feature in Sales Desk, ensuring that you don't encounter unexpected issues when sending or receiving media.
Updated about 1 year ago