Supported Media Types and Limitations in Sales Desk

Sales Desk offers the capability to send and receive various types of media including images, audio, videos, and PDF documents. However, there are some limitations in terms of file sizes and types for each kind of media. Below are the details:

Type of MediaSupported TypesSize Limitations
AudioAudio recordings directly within Sales Desk.5 MB
Corresponds to more than 5 minutes of recording.
DocumentsPDF Files50 MB
ImagesJPEG and PNG5 MB
VideosMP410 MB

Knowing these limitations and supported types helps you to effectively use the media-sharing feature in Sales Desk, ensuring that you don't encounter unexpected issues when sending or receiving media.