User Roles and Permissions in Sales Desk

Understanding the different roles and their respective permissions is crucial for effective use of the Sales Desk system. When a new user is created in Sales Desk, they can be assigned one of three roles: Manager, Supervisor, and Agent.

Each of these roles comes with specific permissions and capabilities within the system. By understanding the permissions associated with each role, you can better assign tasks and responsibilities within your organization. This ensures that each user has the appropriate level of access to perform their job efficiently.

PermissionManagerSupervisorAgent
internal chat
add tags in chat
close chat
view quick message
view chat details
view chat queues
send media files
manage contact
on hold chat
transfer chat
send active messages
view all chats
admin panel🚫
view users🚫
view teams🚫
view livedata dashboard🚫
view analytics dashboard🚫
manage tags🚫
manage quick messages🚫
manage users🚫🚫
manage teams🚫🚫
manage custom fields🚫🚫
manage verified active messages(HSM)🚫🚫
manage business hours🚫🚫

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