Transferring a conversation
On Yalo Sales Desk, it is possible to transfer a conversation when necessary.
To transfer a conversation:
- Click the Transfer button on the conversation header.
![](https://files.readme.io/862951a-small-Screenshot_2023-04-27_at_16.10.00.png)
- Select an agent or department to transfer the conversation. If there are no online agents in the department you've selected, you'll be prompted to confirm before you continue.
![](https://files.readme.io/67ab973-small-Screenshot_2023-04-27_at_16.10.40.png)
- Optionally, make any changes to conversation tags and add a comment to tell other agents why you're transferring the conversation.
- Click Transfer to confirm.
Updated 17 days ago