FAQ: Enabling Push Notifications and Permissions for Audio Messages

1. Why do I need to enable notifications and permissions for Yalo Sales Desk?

Enabling notifications and permissions ensures that agents can send audio messages and receive push notifications for new messages and customer responses. This enhances the efficiency and responsiveness of the service.

2. How do I enable microphone access for sending audio messages?

Browser Permissions: When prompted by your browser, allow Yalo Sales Desk to access your microphone. This permission is required to record and send audio messages.
Manual Permission Setup:
- In Google Chrome: Go to Settings > Privacy and Security > Site Settings > Microphone. Ensure that Yalo Sales Desk is listed under allowed sites.
- In Mozilla Firefox: Go to Settings > Privacy & Security > Permissions > Microphone. Click on Settings and allow Yalo Sales Desk access.
- In Microsoft Edge: Go to Settings > Site Permissions > Microphone. Ensure that Yalo Sales Desk is allowed.
- In Safari: Go to Preferences > Websites > Microphone. Ensure that Yalo Sales Desk is allowed.
Yalo Sales Desk Settings: Ensure that microphone permissions are enabled within the Yalo Sales Desk application settings.

3. How do I enable push notifications for new messages and customer responses?

Browser Permissions: When prompted by your browser, allow Yalo Sales Desk to send notifications. This permission enables push notifications for new messages and customer responses.
Manual Permission Setup:
- In Google Chrome: Go to Settings > Privacy and Security > Site Settings > Notifications. Ensure that Yalo Sales Desk is listed under allowed sites.
- In Mozilla Firefox: Go to Settings > Privacy & Security > Permissions > Notifications. Click on Settings and allow Yalo Sales Desk access.
- In Microsoft Edge: Go to Settings > Site Permissions > Notifications. Ensure that Yalo Sales Desk is allowed.
- In Safari: Go to Preferences > Websites > Notifications. Ensure that Yalo Sales Desk is allowed.
Yalo Sales Desk Settings: Ensure that notification permissions are enabled within the Yalo Sales Desk application settings.

4. How can I configure notification settings in Yalo Sales Desk?

Preferences Menu: In Yalo Sales Desk, go to the Preferences menu. Here, you can enable sound and push notifications and test the settings to ensure they are working correctly.

5. When will I receive audio and push notifications from the browser?

New Chats for Service: Notifications will be sent when you receive new chats for service.
New Messages in Active Chats: Notifications will be sent when you receive new messages in chats that you are actively handling.
New Internal Messages: Notifications will be sent when you receive new internal messages.
Out of Focus: Notifications will only be sent if Yalo Sales Desk is not in focus (e.g., you are in another tab, window minimized, or the application is out of focus).

6. How can I troubleshoot if microphone access is not working?

Check Browser Permissions: Verify that your browser has granted microphone access to Yalo Sales Desk.
Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve permission issues.
Restart Browser: Close and reopen your browser to apply the permission changes.
Test Microphone: Use a different application to test if your microphone is working properly.

7. How can I troubleshoot if push notifications are not working?

Check Browser Permissions: Verify that your browser has granted notification access to Yalo Sales Desk.
Check Browser Settings: Ensure that notifications are not blocked for Yalo Sales Desk in your browser settings.
Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve notification issues.
Restart Browser: Close and reopen your browser to apply the permission changes.
Enable Notifications in Yalo Sales Desk: Ensure that push notifications are enabled within the Yalo Sales Desk application settings.

8. How do I ensure that notifications and permissions remain enabled?

Regularly Check Permissions: Periodically check your browser and Yalo Sales Desk settings to ensure that permissions remain enabled.
Update Browser: Keep your browser updated to the latest version to ensure compatibility with Yalo Sales Desk.
Review Security Settings: Ensure that security settings or extensions are not blocking permissions for Yalo Sales Desk.

9. Where can I find more information on configuring permissions and notifications?

Refer to the Allow Notification Sounds and Pop-ups Guide for detailed instructions on enabling permissions and notifications in Yalo Sales Desk.