Ticket numbers are unique identifiers the system automatically generates for a conversation once it enters the service queue.

Viewing a ticket number inside a conversation

When viewing a chat, its ticket number appears at the right corner of the conversation header.

Click a the ticket number box to copy it:

Viewing a ticket number inside conversation history

When viewing a contact's conversation history, chats are listed by ticket number.

You can type or paste ticket numbers inside search fields to quickly find conversations.