Viewing ticket number
Ticket numbers are unique identifiers the system automatically generates for a conversation once it enters the service queue.
Viewing a ticket number inside a conversation
When viewing a chat, its ticket number appears at the right corner of the conversation header.
Click a the ticket number box to copy it:
![](https://files.readme.io/29c9dd0-small-Screenshot_2023-04-28_at_09.32.06.png)
Viewing a ticket number inside conversation history
When viewing a contact's conversation history, chats are listed by ticket number.
![](https://files.readme.io/84b720f-small-Contact_information.png)
Searching by ticket number
You can type or paste ticket numbers inside search fields to quickly find conversations.
![](https://files.readme.io/222ac98-small-Screenshot_2023-04-28_at_09.37.10.png)
Updated 11 months ago