Usage Dashboard

The Usage Dashboard provides insights into how users make use of workflows. This can give you an overview of user engagement, and discover if active users are affected by region, channel, and other filters available.

Usage Dashboard
Click to enlargeUsage Dashboard
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Usage Dashboard
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Filters

1. Timeframe

You can select the range of time which will be applied to the dashboard.

This filter applies to:

  • All cards
  • All tiles

Time Aggregation

You can select the time aggregation in which data will be analyzed and displayed.

This filter applies to:

  • Avg Active Users
  • New & Returning Active Users
  • Users' Interactions
  • Time Since Last Interaction

Bot ID

Allows you to select the name of the bot for which data will be analyzed.

This filter applies to:

  • All cards
  • All tiles

The following are the individual metrics that are shown in the UsageDashboard:

Metric

Description

Active Users

Indicates how many users have interacted with the workflow, i.e. how many users have sent at least one message to the workflow.

New Users

Indicates how many users have interacted with the workflow for the first time ever.

One Time Users

Indicates how many users have interacted with the workflow only for one day on the selected timeframe.

Users With Notifications

Indicates know how many user have received at least one notification on the selected timeframe.

Avg Active Days per User

Indicates on average how many days our users have interacted with the workflow.

Avg Active Users

Indicates on average how many users interact with the workflow by the selected time aggregation (daily, weekly, and monthly).

Tiles Section

New & Returning Active Users

New and returning usersNew and returning users

New and returning users

Indicates how many returning and new users interact with the workflow by day/week/month.

Users' Interactions

Users' interactionsUsers' interactions

Users' interactions

Indicates how many users interacted with the workflow the same day they received a notification, how many users interacted with the workflow without receiving a notification and how many users received at least one notification.

Users' Activity by Day

Users' Activity by dayUsers' Activity by day

Users' Activity by day

Indicates how the users' interactions with the workflow are distributed by weekday.

Users' Activity by Hour

Users' Activity by HourUsers' Activity by Hour

Users' Activity by Hour

Indicates how the users' interactions with the workflow are distributed by hour.

Time Since Last Interaction

Time since last interactionTime since last interaction

Time since last interaction

Indicates the number of users classified by the last time they interacted with the workflow. This time classification is determined by aggregated time filter. Values are limited by selected timeframe.


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