On Yalo Sales Desk, it is possible to open internal discussions inside conversations. Contacts can't read messages sent inside these discussions.

Accessing discussions

To access a discussion inside a conversation:

Click the Internal Discussion button at the top right corner of the screen.

Conversations with ongoing discussions are marked by the discussion icon on the chat list.

Sending messages inside discussions

Use the message bar inside the discussion menu to send messages that only other people from your company can see.
You can also tag specific Agents to send them a notification and grab their attention towards your discussion.
To tag an Agent:

Type @ inside the message bar, followed by an Agent's name or username, then type your message and send it.

When you tag another agent on a discussion, they will receive a notification, and a button to quickly access the discussion will also appear over their chat list.