The Overview Dashboard is a quick summary of the channel’s performance in terms of users, messages, notifications.


Overview Dashboard

The following are the individual analytics that are shown in the Overview Dashboard:


Disclaimer: Loading time may vary depending on the amount of data to process. These analytics have a 24-hour delay.

ConversationsSum of the daily active users in the selected period.
Cumulative ConversationsSum of unique users per day that have interacted in the selected period
Conversations Per DayUnique users per day that interacted with the flow.
First Time Message UsersUsers that sent a message for the first time in the selected period.
Cumulative First Time Message UsersUnique users growth in selected period
Daily First Time Message UsersUsers that interacted for first time per day
Total users baseTotal unique users who have received one notification, or sent one message to the workflow. Includes WhatsApp and Messenger channels.
Cumulative total users base along the timeSum of unique users who at least received one message from the customers, on each channel, in a selected period, regardless of whether they have interacted or not.
Total Messages Sent by BotNumber of messages sent by the flow
AutomationPercentage of conversations with more than 3 interactions from users that were handled without human intervention.
Conversations handled just by botSum of conversations that were handled without human agents intervention
Conversations handled by agentsSum of conversations that were handled with human agents intervention
Savings that could be generated by conversations that didn't reach an agentNumber of automated conversations multiplied by $ 0.70 USD (Based on Contact Babel Report: "U.S. Contact Center Decision Makers'Guide 2017")