Overview

The Overview Dashboard is a quick summary of the channel’s performance in terms of users, messages, notifications.

The following are the individual analytics that are shown in the Overview Dashboard:

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Disclaimer: Loading time may vary depending on the amount of data to process. These analytics have a 24-hour delay.

Metric	Description
Conversations	Sum of the daily active users in the selected period.
Cumulative Conversations	Sum of unique users per day that have interacted in the selected period
Conversations Per Day	Unique users per day that interacted with the flow.
First Time Message Users	Users that sent a message for the first time in the selected period.
Cumulative First Time Message Users	Unique users growth in selected period
Daily First Time Message Users	Users that interacted for first time per day
Total users base	Total unique users who have received one notification, or sent one message to the workflow. Includes WhatsApp and Messenger channels.
Cumulative total users base along the time	Sum of unique users who at least received one message from the customers, on each channel, in a selected period, regardless of whether they have interacted or not.
Total Messages Sent by Bot	Number of messages sent by the flow
Automation	Percentage of conversations with more than 3 interactions from users that were handled without human intervention.
Conversations handled just by bot	Sum of conversations that were handled without human agents intervention
Conversations handled by agents	Sum of conversations that were handled with human agents intervention
Savings that could be generated by conversations that didn't reach an agent	Number of automated conversations multiplied by $ 0.70 USD (Based on Contact Babel Report: "U.S. Contact Center Decision Makers'Guide 2017")