Jobs Done Dashboard

The Jobs Done Dashboard is one of the main success metrics provided by Yalo. If properly measured it can tell you how much value you are providing your customer with the design of a workflow since it can show the number of times that the users intended to complete a specific task (or were curious about it) and the percentage that actually completed the designed journey.

Jobs Done Dashboard
Click to enlargeJobs Done Dashboard
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Jobs Done Dashboard
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Filters

1. Timeframe

Select the range of time which will be applied to the dashboard.

This filter applies to:

  • All cards
  • All tiles

2. Time Aggregation

Select the time aggregation in which data will be analyzed and displayed.

This filter applies to:

  • Avg Conversion Percentage
  • Avg Engagement
  • Avg Completition Time
  • Intents & Conversions
  • Engagement

3. Measure

Select the metric on what the analysis will be displayed, its options are count uniquer users or total events.

This filter applies to:

  • All cards
  • All tiles except for Engagement

4. Type

Select the job type you want to filter by.

This filter applies to:

  • All cards
  • All tiles

5. Tag

Select the job tag you want to filter by.

This filter applies to:

  • All cards
  • All tiles

6. Bot ID

You can select the name of the bot for which data will be analyzed.

This filter applies to:

  • All cards
  • All tiles

Jobs Done Dashboard

The jobs done dashboard contains the following metrics:

Metrics

Description

Jobs Initiated

Indicates how many jobs were initiated, i.e. how many intentions happened; it can be measured by unique users or total events.
Calculation: count of unique users or events that refer to the beginning of a job.

Jobs Completed

Indicates how many jobs were successfully completed; it can be measured by unique users or total events.
Calculation: count of unique users or events that refer to a completed job, i.e. a job that previously started and reached its completion state.

Conversion Percentage

Indicates what is the conversion percentage inside the workflow.
Calculation: Jobs completed divided by jobs initiated.

Avg Conversion Percentage

Indicates what is the average conversion percentage by the selected time aggregation.
Calculation: average of the conversion percentage by the selected time aggregation (daily, weekly, monthly) on the selected timeframe.

Avg Engagement

Indicates what is the avg engagement by the selected time aggregation.

Avg Completion Time (minutes)

Indicates the average time jobs take to be completed by the selected time aggregation, it is displayed on minutes.
Calculation: the completion time for a job is the difference between the moment the job started and the moment when it reaches its end.

Tiles Section

Intents & Conversions

Indicates how the events or users occur in the workflow by day/week/month.

Calculation:

  • Job initiated: count of unique users or events that refer to the begin of a job.
  • Jobs completed: count of unique users or events that refer to a completed job, i.e. a job that previously started and reached its completion state.
  • Conversion percentage: Jobs completed divided by jobs initiated.

Engagement

It is the ratio of users who started a job to total active users during the timeframe. This is the participation indicator of the user who is interested in taking an action or obtaining a service through the workflow

Calculation: Users whit an interaction / Total active users

Top Jobs Initiated/Completed

Top of the count of users or events of jobs initiated and jobs completed.

Calculation: Unique count of users or events (selected by measure filtered).

Users who Complete a Job

Count of unique users grouped by number of jobs done completed.

Calculation: Count of unique users

  • Job initiated: count of unique users or events that refer to the begin of a job.
  • Jobs completed: count of unique users or events that refer to a completed job, i.e. a job that previously started and reached its completion state.
  • Conversion Percentage: Jobs completed divided by jobs initiated.
  • Avg completion time: the completion time for a job is the difference between the moment the job started and the moment when it reaches its end.

What’s Next
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