Types of Messages

You can insert four types of messages in Flow Builder:

  1. Text message
  2. Media message
  3. Buttons
  4. Lists
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Flow Builder - Message panel

Text

Text is the most common type of message step. You Insert any text, and optionally use bold, italics, strikethrough, or emojis 👋.

If you have variables saved in context, you can insert them using handlebars:

Type text and add {{variableName}} wherever you want.

Media

Flow builder allows you to insert media by inserting the content URL. You can insert the following supported type of media content:

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Flow Builder - Media requirements

Buttons

You can insert reply buttons with up to 3 options —each option is a button. This type of massage offers a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons have the same user experience as interactive templates with buttons.

The menu allows you to enter a header, message, and footer to reference the buttons. You can add up to three buttons for the user to reply with.

Lists

You can insert a list of clickable items. Lists allow you to insert a menu of up to 10 options. This type of massage offers a more straightforward and consistent way for users to make a selection when interacting with a business.

The menu allows you to enter a header, message, and footer to reference the options in the list. You can add up to ten options for the user to select