User Model

Flow Builder represents a Flow visually on a canvas, using three types of components:

• User start: this is the entry point to a Flow when the user writes for the first time.
• Webhook start: this is the entry point to a Flow when it receives a webhook to the URL created in Flow Builder.
• Step: this is the most common type of component in Flow Builder, where you can configure the Message you want to send to users and the Actions you want Flow Builder to take.

Flow Builder follows a simple user model of Trigger → Actions → Reaction Message.

You can have more than one Action, evaluated top to bottom.

There are two types of blocks:

• The first two blocks Trigger + Actions act as the start block.
• Every subsequent set of Message + Trigger + Actions act as the step block.