Store Locator

Conversational flow that allows end-users to determine the closest physical location of the customers' stores or branches.

Introduction

The Store Locator implementation lets users find their nearest store location conversationally by sending a location pin or address.

Often users will ask for the nearest store or business location. This use case can be implemented into your Flow to provide a list of options for the end-user to consider.

Example

A typical case where the user may need to find a business location is a bank. In the following example, the user requests a location to their nearest bank. The Flow will provide the nearest establishments based on the user's location.

Store Locator WhatsApp flow
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Store Locator WhatsApp flow
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After the user has successfully shared the location, the Flow will provide the three nearest options to the user.

Store Locator WhatsApp flow
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Store Locator WhatsApp flow
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If the suggested locations are not entirely satisfactional, the user may request additional locations by typing the word "otras" (other in Spanish) in the Flow.

Store Locator WhatsApp flow
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Store Locator WhatsApp flow
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When a helpful location has been found, the user may end the chat at any time by typing the word "fin."

Store Locator WhatsApp flow
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Store Locator WhatsApp flow
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Actors

  • Yalo Platform
  • WhatsApp/Facebook User
  • Places catalog is loaded and stored on BSNG.

Requirements

  • Determine the number of stores shown and max distance from end-user.
  • Ensure their location info is up to date and accurate.
  • Data tags for “Place Type” to filter locations in Google Maps.

Flow

The Store Locator activity defines two steps for the customers to have the nearby business information they are searching for.

  1. Get the address.
  2. Stores found or Stores not found.

Outcomes

Information about the nearest stores.


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