The Sheets section allows you to configure FAQs.

It is available from the navigation dashboard:

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Click Create New Sheet to create a new FAQ sheet.

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FAQs

The FAQ sheets section displays the following columns:

  • Question
  • Answer
  • Keywords

To add new questions, select one of the following options:

Select the + button to add a new question and answer. Enter the keywords for the question.
Build your FAQ database in a .csv file and select the Upload CSV button to upload.

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CSV File Requirements

-A .CSV file with 4 columns: ID, Question, Answer, keywords.
-The “keywords” column should describe related topics or themes for the AI to recognize and make an association with the appropriate question and answer.


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