The Sheets section allows you to configure FAQs.
It is available from the navigation dashboard:
Click Create New Sheet to create a new FAQ sheet.
The FAQ sheets section displays the following columns:
To add new questions, select one of the following options:
Select the + button to add a new question and answer. Enter the keywords for the question.
Build your FAQ database in a .csv file and select the Upload CSV button to upload.
CSV File Requirements
-A .CSV file with 4 columns: ID, Question, Answer, keywords.
-The “keywords” column should describe related topics or themes for the AI to recognize and make an association with the appropriate question and answer.
Updated 8 days ago