Messages & Notifications Dashboard

Track how the messages and notifications in your channel are reaching the users

Welcome to the Quick Start Guide of the Messages & Notifications Dashboard!

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Messages and Notifications Dashboard
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The Messages & Notifications Dashboard provides a centralized, high-level view of a channel's analytics. It is a quick summary of the channel's performance in terms of users, messages, and notifications.

Answers questions regarding the channel's volume of exchanged messages (including notifications).

In this Quick Start guide, we'll show you how to learn, explore, and act about your channel's Messages & Notifications Dashboard. You'll see the play-by-plays you need to get the Dashboards basics under your belt, making you a seasoned expert in no time.

Learn

Obtain information about your conversations and the total users of your channel.

Explore

Filter by date, campaign, or Flow ID based on your needs.

Act

Analyze the information and decide to define your campaigns on what's essential for your goals and focus them on the right path.


Before You Start

Prerequisites

Before you start this tutorial, make sure that:

  • You have a Yalo Studio account.
  • Time has passed since your Flow is active and data is available to analyze.

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Build confidence by trying things on your own!

Go to the Analytics section (left on the main navigation panel), then click Notifications , and then play around the dashboard!


Messages Tab

The page is made of two tabs:

  • Messages
  • Notifications

Let's start with the Messages tab; the page contains three main rows.

First Data Boxes

The first three Data Boxes are these:

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Messages & Notifications Dashboard - 1st set of Data Boxes highlighted
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Active user: User who has already received or sent a message.

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Dashboard filters

At the top, you will find options for the visualization of the data:

Analysis Interval: Change the possible date ranges to see the information. By default, it is ninety days.

Also, you can change the Time Aggregation and Flow.

Time Aggregation: This allows you to select an aggregation level for the dashboard. This affects Data Boxes with a time axis.

Consider that selecting a different time frame might be necessary to show the expected amount of plot points when the time aggregation is modified.

Flow: This filter selects a specific Flow for the analysis.


The next two Data Boxes

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Messages & Notifications Dashboard - 2nd set of Data Boxes highlighted
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About the Notification Ratio

While the percentage is lower, the number of messages sent in an interaction with the user will be higher; on the other hand, if the percentage is higher, it means that the interaction with the user is lower, and most of the conversations are one-way only, meaning, notifications without response.

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Yalo Tip

Download the data for deeper research, see the section Export Data at the bottom of this guide.

Messages Graphs

The page contains several attractive graphics; the first two are:

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Messages & Notifications Dashboard - 1st Two Graphics
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Yalo Tip

Click on the elements (Flow Messages, Growth Yalo Messages, etc.) to enable/disable them from the graphics for a different analysis.

The following graphics are:

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Messages & Notifications Dashboard - Last Graphics
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Yalo Tip

Hover over the bars to see the detailed information in each graphic.

Notifications Tab

Let's continue with the Notifications tab; the page contains three main rows.

First three Data Boxes

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Messages & Notifications Dashboard - 1st set of Data Boxes highlighted
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The next three Data Boxes

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Messages & Notifications Dashboard - 2nd set of Data Boxes highlighted
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Notification and Activity Graphics

Next are a couple of graphics showing information.

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Messages & Notifications Dashboard - Graphics
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Active user: User who has already received or sent a message.

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Yalo Tip

Hover over the bars to see detailed information.

Details Table

Next is a table with detailed information about each notification template.

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Messages & Notifications Dashboard - Details Table
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Drill downs

You can drill down the Data Boxes to see a detail of each Box. All the six Data Boxes have drill down; consider that you will visualize only those records filtered according to the Data Box.

  1. Click on the quantity of the Data Box to see the details of it

A pop-up table appears, showing the details:

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Messages & Notifications Dashboard - Drill down table of a Data Box
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The warning Row limit reached indicates that the table will show only up to 500 records; however, you can use the Export Data function to download the data in a convenient format.

Take a look at the following section.


Export Data

You can download data from each Data Box and its drill-down details within the Messages and Notifications Dashboard, in several formats, such as CSV, Excel, JSON, HTML, and Markdown, among others.

To export the data:

  1. Click on the three-dot menu at the top right of the Data Box/Graphic.
  2. Then click on the Download data button.
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Three-dot menu and Download data pop-up selected in a Dashboard graphic
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  1. In the pop-up, choose the type of format you want.
  2. Click on Advanced data options
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Exporting Data pop-up with "All results" option selected
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We recommend leaving the rest of the checks marked as they are, only changing the field: Number of rows with the value: All Results, so that the export of data gets correctly generated.

  1. Click Download
  2. Save the file for further analysis.

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If "All Results" is not available

Downloading an unlimited number of results is restricted for queries with table calculations.

To download more than "Results in Table", select "Custom" and enter a limit of up to 100,000 rows.


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