The following are the individual analytics that are shown in the Overview Dashboard:
Disclaimer: Loading time may vary depending on the amount of data to process. These analytics have a 24-hour delay.
Sum of the daily active users in the selected period.
Sum of unique users per day on that has interacted in a selected period
Conversations Per Day
Unique users per day that interacted with the platform.
First Time Message Users
Users that sent a message for the first time in the selected period.
Cumulative First Time Message Users
Unique users growth in selected period
Daily First Time Message Users
Users that interacted for first time per day
Total users base
Total unique users who have received one notification, or sent one message to the workflow. Includes WhatsApp and Messenger channels.
Cumulative total users base along the time
Sum of unique users who at least received 1 message from the customers, on each channel, in a selected period, regardless of whether they have interacted or not.
Total Messages Sent by Bot
Number of messages sent by the workflow
Percentage of conversations with more than 3 interactions from users that were handled without human intervention.
Conversations handled just by bot
Sum of conversations that were handled without human agents intervention
Conversations handled by agents
Sum of conversations that were handled with human agents intervention
Savings that could be generated by conversations that didn't reach an agent
Number of automated conversations multiplied by $ 0.70 USD (Based on Contact Babel Report: "U.S. Contact Center Decision Makers'Guide 2017")
Updated 15 days ago