Creating a New Flow

To create a new Flow from the initial screen, select Create New.

This opens the create new Flow pop-up.

  1. Enter the Flow's name in the Name field.
  2. Select the Channel provider (Facebook messenger or WhatsApp).
  3. Select the language from the AI-Language field. The available options are:
  • English
  • Spanish
  • Portuguese
Create a new Flow pop-upCreate a new Flow pop-up

Create a new Flow pop-up



The language selection affects the AI services when inserting FAQ scripts.

  1. Click the Create button.

This creates a new Flow with the specified characteristics. A blank canvas in the Flow Builder editor is displayed.

Every Flow begins with the Start Message step:

Flow Builder canvas
click to enlargeFlow Builder canvas
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Flow Builder canvas
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What’s Next
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