Activities

Activities

Activities act as a stacked group of states.

The activities menu is available from the side dashboard.

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Activities can either be productized or custom. Some basic features that we usually implement in our bots already are productized activities that we can click and insert; some of them include:

  • FAQs
  • Store Locator

Creating an Activity

To create a new activity:

  1. Click the New Activity button to create a new activity template.
  2. Enter the new activity template name and click Create.
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click to enlarge

This opens a new Flow builder window where you are able to create a Flow and add new states.

New activities are automatically saved.

Inserting Activities

The Flow Builder allows you to connect to the initial step of your activity using actions. To connect to a custom or default activity:

  1. Select the Step that will transition to the activity.
  2. Select the Action required to transition to the activity.
  3. In the Go to field enter the first step of the activity.

In the below example the Flow moves to the FAQ activity, using the Condition action and the first step inside the activity is "ask question."

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Activities are displayed with a different rectangle inside the Flow Builder canvas:

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The FAQ activity displays the "ask question" step as the initial step when selected:

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\\n\",\n \"language\": \"javascript\"\n }\n ]\n}\n[/block]\n## Script parameters\n\n* **whatsapp**: Flow's WhatsApp number.\n* **text**: Send a text message on WhatsApp.\n* **tooltip**: The user hovers the pointer over the widget without clicking it, and a tooltip appears in this text.\n* **send_url**: It can be *true* or *false.* Default *false*. Send to WhatsApp the URL of the page where the click was given.\n* **position**: Position may be **right** or **left**. Put the widget in the bottom-left or bottom-right of the screen.\n\n\n\n#Considerations from UX\n\nThis bubble chat implementation is a common feature that we offer clients to improve their sales by going directly to an agent. In this documentation, you will consider implementing it from the UX perspective. Here are three main things you will need and a few hints: \n\n## Globals Actions Configuration\n\nThis is to create easy access to this feature from every part of the flow ([Globals](doc:globals)). Here, you will put a few texts that will come from the *wa.me* implementation that the client will create to redirect from their web page to the Flow.\n\nHere is essential to know that you will need to [use regex](https://en.wikipedia.org/wiki/Regular_expression). What type of regex? (specific text or contains *x* text). This is really up to you and the needs of your Flow; in some cases, the text will be so similar, and you will need to differentiate between them only for a word. For this, you will need a specific regex because there will be particular actions for every text, for example, connect to different mailboxes, in other words, different stores or departments.\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/bb92b31-WebChatBubble-regex-0.png\",\n \"WebChatBubble-regex-0.png\",\n 685,\n 609,\n \"#f9fafa\"\n ],\n \"caption\": \"Regex example\\nclick to enlarge\",\n \"border\": true\n }\n ]\n}\n[/block]\n\nOn the other hand, you may need a *Contains regex* for those cases in which it does not matter where it is sent after that or when there is only one text for us to catch in different parts of the client’s web page.\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/ef24d47-WebChatBubble-regex-1.png\",\n \"WebChatBubble-regex-1.png\",\n 465,\n 497,\n \"#f9fafa\"\n ],\n \"caption\": \"Regex example\",\n \"border\": true\n }\n ]\n}\n[/block]\n\n## Initial Step Action Configuration\n\nNow that the client’s web page is a new way to drive traffic to the Flow there is a huge chance that you have a lot of new conversations, so these new conversations go directly to the `init` step and if you did not map out those texts configured in the WhatsApp bubbles, nothing will happen. \n\nThis is exactly why it is important to map those texts in `init` too. Nevertheless, it is not possible for you to control user actions, and even when the *wa.me* has a specific text the user can change it in the chat, just before sending the message, for this case, we recommend setting a fallback in the `init` step, so if the user does not type the exact text you could send it to the `welcome` step.\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d664076-WebChatBubble-regex-2.png\",\n \"WebChatBubble-regex-2.png\",\n 565,\n 828,\n \"#fafbfc\"\n ],\n \"caption\": \"*Fallback* in `init` step\",\n \"border\": true\n }\n ]\n}\n[/block]\n\n## Scripts for Different Mailboxes\n\nAs commented before, in some cases, you will need to differentiate between texts to assign them to different stores, to name an example. Connect these texts to a script where you save the value of the mailbox (this value must be accessible in the `human-intro` step, ask for a developer to set it). The recommendation here is simple; you need to create as many scripts as there are mailboxes to set the value for the mailbox variable.\n\nAnother important thing here is to note that the Flow will register so many brand-new conversations. \n\n*Front App* (the tool that Yalo uses to connect with the agents) will need time to create these conversations, so you will provide that time setting an automatic transition from this script into `Business hours` step in *9 secs*, the longest time.\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/eee5505-WebChatBubble-regex-3.png\",\n \"WebChatBubble-regex-3.png\",\n 496,\n 646,\n \"#fafbfb\"\n ],\n \"caption\": \"Automatic transition in 9 secs\",\n \"border\": true\n }\n ]\n}\n[/block]\n\nNine seconds is a long time for a user, do not forget about the experience in this part. Try to let the user know what is happening during the interaction, send a message like the following example, you can put it in different steps. For example, a few messages in the script that saves the option:\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/f2715eb-WebChatBubble-template.png\",\n \"WebChatBubble-template.png\",\n 433,\n 330,\n \"#f9f9fa\"\n ],\n \"caption\": \"\",\n \"border\": true\n }\n ]\n}\n[/block]\n## General Tips\n\n* Be sure to map all the clients' texts on their web page. If you do not have one of them, there will be no trigger for that.\n* Be careful with special characters; sometimes, they can cause unexpected bugs in transitions in Flow Builder.\n* Validate the regex in a page like [regex101](https://regex101.com/). \n* It is not enough to create the scripts in the Flow; you must create these new mailboxes in FrontApp. Check it with the Customer Support team.\n* Flow Builder prioritizes the transitions it performs; we recommend putting this new regex at the beginning of the global action; with this, you are saying: *this is the most important, do it first*. In the same line, local actions will always be over global actions, so if you already set your global action and it is not working, check the local ones of the Flow step in which you are; maybe some text is similar, and that is leading to another step.\n\n\n#Testing\n\nMake sure to test the redirection into a WhatsApp Flow as expected. \n\nAnd that's all; you are ready to go!","order":9,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-01-13T13:55:29.766Z","createdAt":"2022-01-13T18:59:10.033Z","updatedAt":"2022-06-23T20:40:39.198Z","user":"614a4f6925781e006a8a00ef","category":"61dfca04941cfa005c4c6281","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1,"parentDoc":null,"children":[],"childrenPages":[]}]},{"_id":"6241560014e325004d894236","title":"Video Tutorials","slug":"yalo-tutorials","order":5,"reference":false,"project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","createdAt":"2022-03-28T06:30:24.241Z","__v":0,"pages":[{"_id":"6241563bd88acb0082acadad","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Yalo Studio Tutorials","slug":"yalo-console-tutorials","category":"Video Tutorials"},{"type":"doc","icon":"file-text-o","name":"Flow Builder Tutorials","slug":"yalo-studio-tutorials","category":"Video Tutorials"}]},"title":"Yalo Tutorials","updates":[],"type":"basic","slug":"yalo-tutorials","excerpt":"Welcome! Get your video tutorials on how to use Yalo Studio and Flow Builder here.","body":"[block:api-header]\n{\n \"title\": \"Welcome to Yalo Tutorials 👋\"\n}\n[/block]\nYalo Studio and Flow Builder are both easy-to-use applications, but sometimes _seeing_ how something is done is better than reading about it. In this section, we offer short tutorial videos on how to use our products to create Flows and maximize the impact of your conversational commerce strategies.","order":0,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:44:38.028Z","createdAt":"2022-03-28T06:31:23.684Z","updatedAt":"2022-06-23T21:02:43.214Z","user":"614a4f6925781e006a8a00ef","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1,"parentDoc":null,"children":[],"childrenPages":[]},{"_id":"624156e22a0fea0013615c00","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Introduction to Studio","slug":"introduction-to-console","category":"Video Tutorials"}]},"title":"Yalo Studio Tutorials","updates":[],"type":"basic","slug":"yalo-console-tutorials","excerpt":"Videos to help you nail the basics of using Yalo Studio","body":"[block:callout]\n{\n \"type\": \"info\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\"\n}\n[/block]\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=xYgramXN1eM&ab_channel=Yalo\",\n \"title\": \"Product Enablement - Yalo Console Training\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/xYgramXN1eM/hqdefault.jpg\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles are available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them\"\n}\n[/block]\n\n\n\n###Tutorials\n\n1. [Introduction to Studio](doc:introduction-to-console)\n2. [Understanding Flows and Your Playground](doc:understanding-workflows-and-your-playground)\n3. [Creating A New WhatsApp Flow](doc:creating-a-new-whatsapp-flow)\n4. [Creating and Managing Campaigns](doc:creating-and-managing-campaigns)","order":1,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:48:01.408Z","createdAt":"2022-03-28T06:34:10.093Z","updatedAt":"2022-06-24T05:14:43.694Z","user":"614a4f6925781e006a8a00ef","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":2,"parentDoc":null,"children":[{"_id":"624158a1e9f17a003c00ee75","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Understanding Flows and Your Playground","slug":"understanding-workflows-and-your-playground","category":"Video Tutorials"}]},"title":"Introduction to Studio","updates":[],"type":"basic","slug":"introduction-to-console","excerpt":"An overview of Yalo Studio and its key concepts","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles are available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=BbUxOShKr_w\",\n \"title\": \"Product Enablement - Introduction to Yalo Console\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/BbUxOShKr_w/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Introduction to Console\n\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=Cywk-eMOwkw\",\n \"title\": \"Product Enablement - What is Yalo Console?\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/Cywk-eMOwkw/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Console Tour\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=P9Q74VR4zhI&feature=youtu.be\",\n \"title\": \"Yalo Console tour\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/P9Q74VR4zhI/hqdefault.jpg\"\n}\n[/block]","order":0,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T18:12:35.025Z","createdAt":"2022-03-28T06:41:37.428Z","updatedAt":"2022-06-24T05:14:50.773Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":2},{"_id":"62416a3ad5027e00586f8102","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Creating A New WhatsApp Flow","slug":"creating-a-new-whatsapp-flow","category":"Video Tutorials"}]},"title":"Understanding Flows and Your Playground","updates":[],"type":"basic","slug":"understanding-workflows-and-your-playground","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n#Overview\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=VwFFJqBkpM4&ab_channel=Yalo\",\n \"title\": \"Product Enablement - Crear y Administrar Workflows y Números de WhatsApp\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/VwFFJqBkpM4/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#What Is a Flow?\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=fXwTLhTgXQU&ab_channel=Yalo\",\n \"title\": \"Product Enablement - What Is a Workflow?\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/fXwTLhTgXQU/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Finding and Using Your Playground\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=TTwlVR_4vLw&feature=youtu.be\",\n \"title\": \"Product Enablement - Finding and Using Your Playground\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/TTwlVR_4vLw/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Adding Testers to Your Playground\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=_UC1RUKyjW0&feature=youtu.be\",\n \"title\": \"Product Enablement - Adding Testers to Your Playground\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/_UC1RUKyjW0/hqdefault.jpg\"\n}\n[/block]","order":1,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:48:01.898Z","createdAt":"2022-03-28T07:56:42.835Z","updatedAt":"2022-06-24T05:14:55.349Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":2},{"_id":"62416c6e6940530275be5453","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Managing Your WhatsApp Business Profile","slug":"managing-your-whatsapp-business-profile","category":"Tutorials"}]},"title":"Creating A New WhatsApp Flow","updates":[],"type":"basic","slug":"creating-a-new-whatsapp-flow","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n#Creating A New Flow\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=bQdMSgElOvI&feature=youtu.be\",\n \"title\": \"Product Enablement - Creating A New Workflow\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Activating A WhatsApp Number\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=V0wUdZL4S0M&feature=youtu.be\",\n \"title\": \"Product Enablement - Activating A WhatsApp Number\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/V0wUdZL4S0M/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Duplicating a Flow\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=gP5HxH54POY&feature=youtu.be\",\n \"title\": \"Product Enablement - Duplicating a Workflow\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/gP5HxH54POY/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Exporting and Importing Flows\n\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=bQGyd_O3NJE&feature=youtu.be\",\n \"title\": \"Product Enablement - Exporting and Importing Workflows\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/bQGyd_O3NJE/hqdefault.jpg\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"warning\",\n \"title\": \"Facebook Messenger\",\n \"body\": \"Please contact your Yalo Customer Success Manager if you would like to use Messenger.\"\n}\n[/block]","order":2,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"creating-a-new-whatsapp-workflow","slugUpdatedAt":"2022-06-23T20:48:45.050Z","createdAt":"2022-03-28T08:06:06.452Z","updatedAt":"2022-06-24T05:15:00.045Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"62416f6a06a7d40014911d6d","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Creating and Managing Campaigns","slug":"creating-and-managing-campaigns","category":"Tutorials"}]},"title":"Managing Your WhatsApp Business Profile","updates":[],"type":"basic","slug":"managing-your-whatsapp-business-profile","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=QgkN9aOvh7Q\",\n \"title\": \"Product Enablement - Managing Your WhatsApp Business Profile\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/QgkN9aOvh7Q/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Understanding Your WhatsApp Business Profile\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=w0VYNq9V6gI&feature=youtu.be\",\n \"title\": \"Product Enablement - Understanding Your WhatsApp Business Profile\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/w0VYNq9V6gI/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Customizing Your WhatsApp Business Profile\n\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=Q-95e79DrzE&feature=youtu.be\",\n \"title\": \"Product Enablement - Customizing Your WhatsApp Business Profile\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/Q-95e79DrzE/hqdefault.jpg\"\n}\n[/block]","order":3,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:55:46.386Z","createdAt":"2022-03-28T08:18:50.353Z","updatedAt":"2022-06-24T05:15:04.243Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"624174e2813b46001a2ec96f","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Yalo Studio Tutorials","slug":"yalo-console-tutorials","category":"Video Tutorials"},{"type":"doc","icon":"file-text-o","name":"Flow Builder Tutorials","slug":"flow-builder-tutorials","category":"Video Tutorials"}]},"title":"Creating and Managing Campaigns","updates":[],"type":"basic","slug":"creating-and-managing-campaigns","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n#Creating Templates and Campaigns\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=6Fs_2yRKElI&feature=youtu.be\",\n \"title\": \"Product Enablement - Creating Templates and Campaigns\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/6Fs_2yRKElI/maxresdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#WhatsApp Best Practices\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=YI37rINaAO4&feature=youtu.be\",\n \"title\": \"Product Enablement - WhatsApp Best Practices\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/YI37rINaAO4/hqdefault.jpg\"\n}\n[/block]","order":4,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T19:01:33.997Z","createdAt":"2022-03-28T08:42:10.558Z","updatedAt":"2022-06-24T05:15:15.907Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":3}],"childrenPages":[{"_id":"624158a1e9f17a003c00ee75","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Understanding Flows and Your Playground","slug":"understanding-workflows-and-your-playground","category":"Video Tutorials"}]},"title":"Introduction to Studio","updates":[],"type":"basic","slug":"introduction-to-console","excerpt":"An overview of Yalo Studio and its key concepts","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles are available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=BbUxOShKr_w\",\n \"title\": \"Product Enablement - Introduction to Yalo Console\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/BbUxOShKr_w/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Introduction to Console\n\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=Cywk-eMOwkw\",\n \"title\": \"Product Enablement - What is Yalo Console?\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/Cywk-eMOwkw/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Console Tour\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=P9Q74VR4zhI&feature=youtu.be\",\n \"title\": \"Yalo Console tour\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/P9Q74VR4zhI/hqdefault.jpg\"\n}\n[/block]","order":0,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T18:12:35.025Z","createdAt":"2022-03-28T06:41:37.428Z","updatedAt":"2022-06-24T05:14:50.773Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":2},{"_id":"62416a3ad5027e00586f8102","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Creating A New WhatsApp Flow","slug":"creating-a-new-whatsapp-flow","category":"Video Tutorials"}]},"title":"Understanding Flows and Your Playground","updates":[],"type":"basic","slug":"understanding-workflows-and-your-playground","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n#Overview\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=VwFFJqBkpM4&ab_channel=Yalo\",\n \"title\": \"Product Enablement - Crear y Administrar Workflows y Números de WhatsApp\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/VwFFJqBkpM4/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#What Is a Flow?\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=fXwTLhTgXQU&ab_channel=Yalo\",\n \"title\": \"Product Enablement - What Is a Workflow?\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/fXwTLhTgXQU/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Finding and Using Your Playground\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=TTwlVR_4vLw&feature=youtu.be\",\n \"title\": \"Product Enablement - Finding and Using Your Playground\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/TTwlVR_4vLw/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Adding Testers to Your Playground\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=_UC1RUKyjW0&feature=youtu.be\",\n \"title\": \"Product Enablement - Adding Testers to Your Playground\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/_UC1RUKyjW0/hqdefault.jpg\"\n}\n[/block]","order":1,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:48:01.898Z","createdAt":"2022-03-28T07:56:42.835Z","updatedAt":"2022-06-24T05:14:55.349Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":2},{"_id":"62416c6e6940530275be5453","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Managing Your WhatsApp Business Profile","slug":"managing-your-whatsapp-business-profile","category":"Tutorials"}]},"title":"Creating A New WhatsApp Flow","updates":[],"type":"basic","slug":"creating-a-new-whatsapp-flow","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n#Creating A New Flow\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=bQdMSgElOvI&feature=youtu.be\",\n \"title\": \"Product Enablement - Creating A New Workflow\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Activating A WhatsApp Number\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=V0wUdZL4S0M&feature=youtu.be\",\n \"title\": \"Product Enablement - Activating A WhatsApp Number\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/V0wUdZL4S0M/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Duplicating a Flow\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=gP5HxH54POY&feature=youtu.be\",\n \"title\": \"Product Enablement - Duplicating a Workflow\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/gP5HxH54POY/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Exporting and Importing Flows\n\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=bQGyd_O3NJE&feature=youtu.be\",\n \"title\": \"Product Enablement - Exporting and Importing Workflows\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/bQGyd_O3NJE/hqdefault.jpg\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"warning\",\n \"title\": \"Facebook Messenger\",\n \"body\": \"Please contact your Yalo Customer Success Manager if you would like to use Messenger.\"\n}\n[/block]","order":2,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"creating-a-new-whatsapp-workflow","slugUpdatedAt":"2022-06-23T20:48:45.050Z","createdAt":"2022-03-28T08:06:06.452Z","updatedAt":"2022-06-24T05:15:00.045Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"62416f6a06a7d40014911d6d","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Creating and Managing Campaigns","slug":"creating-and-managing-campaigns","category":"Tutorials"}]},"title":"Managing Your WhatsApp Business Profile","updates":[],"type":"basic","slug":"managing-your-whatsapp-business-profile","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available! Legendas em português estão disponíveis!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=QgkN9aOvh7Q\",\n \"title\": \"Product Enablement - Managing Your WhatsApp Business Profile\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/QgkN9aOvh7Q/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Understanding Your WhatsApp Business Profile\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=w0VYNq9V6gI&feature=youtu.be\",\n \"title\": \"Product Enablement - Understanding Your WhatsApp Business Profile\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/w0VYNq9V6gI/hqdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#Customizing Your WhatsApp Business Profile\n\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=Q-95e79DrzE&feature=youtu.be\",\n \"title\": \"Product Enablement - Customizing Your WhatsApp Business Profile\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/Q-95e79DrzE/hqdefault.jpg\"\n}\n[/block]","order":3,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:55:46.386Z","createdAt":"2022-03-28T08:18:50.353Z","updatedAt":"2022-06-24T05:15:04.243Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"624174e2813b46001a2ec96f","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Yalo Studio Tutorials","slug":"yalo-console-tutorials","category":"Video Tutorials"},{"type":"doc","icon":"file-text-o","name":"Flow Builder Tutorials","slug":"flow-builder-tutorials","category":"Video Tutorials"}]},"title":"Creating and Managing Campaigns","updates":[],"type":"basic","slug":"creating-and-managing-campaigns","excerpt":"","body":"[block:callout]\n{\n \"type\": \"info\",\n \"body\": \"Yalo Console has been renamed Yalo Studio, although you will still see some content referring to our platform as Yalo Console.\",\n \"title\": \"Yalo Console ➡️ Yalo Studio\"\n}\n[/block]\n\n[block:callout]\n{\n \"type\": \"success\",\n \"title\": \"English subtitles available!\",\n \"body\": \"Click CC to activate them.\"\n}\n[/block]\n#Creating Templates and Campaigns\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=6Fs_2yRKElI&feature=youtu.be\",\n \"title\": \"Product Enablement - Creating Templates and Campaigns\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/6Fs_2yRKElI/maxresdefault.jpg\"\n}\n[/block]\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n#WhatsApp Best Practices\n\n[block:embed]\n{\n \"html\": \"\",\n \"url\": \"https://www.youtube.com/watch?v=YI37rINaAO4&feature=youtu.be\",\n \"title\": \"Product Enablement - WhatsApp Best Practices\",\n \"favicon\": \"https://www.youtube.com/s/desktop/01f7cad5/img/favicon.ico\",\n \"image\": \"https://i.ytimg.com/vi/YI37rINaAO4/hqdefault.jpg\"\n}\n[/block]","order":4,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T19:01:33.997Z","createdAt":"2022-03-28T08:42:10.558Z","updatedAt":"2022-06-24T05:15:15.907Z","user":"614a4f6925781e006a8a00ef","parentDoc":"624156e22a0fea0013615c00","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":3}]},{"_id":"62417558220fe9002a9f6240","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Introduction to Flow Builder","slug":"introduction-to-flow-builder","category":"Video Tutorials"}]},"title":"Flow Builder Tutorials","updates":[],"type":"basic","slug":"flow-builder-tutorials","excerpt":"","body":"##Introduction\nThis set of videos will walk you through the basics of building and testing a Flow in Flow Builder.\n\n###Tutorials\n1. [Introduction to Flow Builder](doc:introduction-to-flow-builder)\n2. [Building Your First Flow](doc:building-your-first-flow) \n3. [Using Chat Simulator to Test Your Flow](doc:using-chat-simulator-to-test-your-flow)","order":2,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"yalo-studio-tutorials","slugUpdatedAt":"2022-06-23T20:51:31.970Z","createdAt":"2022-03-28T08:44:08.463Z","updatedAt":"2022-06-23T21:07:54.376Z","user":"614a4f6925781e006a8a00ef","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":3,"parentDoc":null,"children":[{"_id":"624175a247c694003922cea2","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Building Your First Flow","slug":"building-your-first-flow","category":"Tutorials"},{"type":"doc","icon":"file-text-o","name":"Yalo Studio Tutorials","slug":"yalo-studio-tutorials","category":"Tutorials"}]},"title":"Introduction to Flow Builder","updates":[],"type":"basic","slug":"introduction-to-flow-builder","excerpt":"","body":"[block:html]\n{\n \"html\": \"
\"\n}\n[/block]","order":0,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"introduction-to-studio","slugUpdatedAt":"2022-06-23T20:51:47.030Z","createdAt":"2022-03-28T08:45:22.623Z","updatedAt":"2022-06-13T16:00:09.647Z","user":"614a4f6925781e006a8a00ef","parentDoc":"62417558220fe9002a9f6240","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"624175dd3847cd00b70f4f43","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Using Chat Simulator to Test Your Flow","slug":"using-chat-simulator-to-test-your-flow","category":"Tutorials"}]},"title":"Building Your First Flow","updates":[],"type":"basic","slug":"building-your-first-flow","excerpt":"","body":"##The Mobile Customer Experience\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n##Creating a New Flow\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n##Adding Your First Step and Creating A Transition\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]","order":1,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:48:01.841Z","createdAt":"2022-03-28T08:46:21.402Z","updatedAt":"2022-06-23T20:52:04.986Z","user":"614a4f6925781e006a8a00ef","parentDoc":"62417558220fe9002a9f6240","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"6241760387f4bd009352fa72","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Yalo Tutorials","slug":"yalo-tutorials","category":"Tutorials"}]},"title":"Using Chat Simulator to Test Your Flow","updates":[],"type":"basic","slug":"using-chat-simulator-to-test-your-flow","excerpt":"","body":"The *Chat Simulator* is a new feature inside Flow Builder that allows you to quickly validate if your Flow is working as designed.\n\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]","order":2,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:44:37.880Z","createdAt":"2022-03-28T08:46:59.825Z","updatedAt":"2022-06-23T20:52:31.798Z","user":"614a4f6925781e006a8a00ef","parentDoc":"62417558220fe9002a9f6240","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":3}],"childrenPages":[{"_id":"624175a247c694003922cea2","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Building Your First Flow","slug":"building-your-first-flow","category":"Tutorials"},{"type":"doc","icon":"file-text-o","name":"Yalo Studio Tutorials","slug":"yalo-studio-tutorials","category":"Tutorials"}]},"title":"Introduction to Flow Builder","updates":[],"type":"basic","slug":"introduction-to-flow-builder","excerpt":"","body":"[block:html]\n{\n \"html\": \"
\"\n}\n[/block]","order":0,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"introduction-to-studio","slugUpdatedAt":"2022-06-23T20:51:47.030Z","createdAt":"2022-03-28T08:45:22.623Z","updatedAt":"2022-06-13T16:00:09.647Z","user":"614a4f6925781e006a8a00ef","parentDoc":"62417558220fe9002a9f6240","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"624175dd3847cd00b70f4f43","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Using Chat Simulator to Test Your Flow","slug":"using-chat-simulator-to-test-your-flow","category":"Tutorials"}]},"title":"Building Your First Flow","updates":[],"type":"basic","slug":"building-your-first-flow","excerpt":"","body":"##The Mobile Customer Experience\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n##Creating a New Flow\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]\n##Adding Your First Step and Creating A Transition\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]","order":1,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:48:01.841Z","createdAt":"2022-03-28T08:46:21.402Z","updatedAt":"2022-06-23T20:52:04.986Z","user":"614a4f6925781e006a8a00ef","parentDoc":"62417558220fe9002a9f6240","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":1},{"_id":"6241760387f4bd009352fa72","metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Yalo Tutorials","slug":"yalo-tutorials","category":"Tutorials"}]},"title":"Using Chat Simulator to Test Your Flow","updates":[],"type":"basic","slug":"using-chat-simulator-to-test-your-flow","excerpt":"","body":"The *Chat Simulator* is a new feature inside Flow Builder that allows you to quickly validate if your Flow is working as designed.\n\n\n[block:html]\n{\n \"html\": \"
\"\n}\n[/block]","order":2,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"pendingAlgoliaPublish":false,"previousSlug":"","slugUpdatedAt":"2022-03-27T17:44:37.880Z","createdAt":"2022-03-28T08:46:59.825Z","updatedAt":"2022-06-23T20:52:31.798Z","user":"614a4f6925781e006a8a00ef","parentDoc":"62417558220fe9002a9f6240","category":"6241560014e325004d894236","project":"5ec6cec5e2764f0066e2e59f","version":"5ecab31c37b456003826db19","__v":3}]}]}],"refs":[]},"activeDoc":"activities","rdmd":{"baseUrl":"/yalodocs","body":"## Activities\n\nActivities act as a stacked group of states. \n\nThe activities menu is available from the side dashboard.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/4f023ef-f398c23-Yalo_Studio_6-1.png\",\n \"f398c23-Yalo_Studio_6-1.png\",\n 1500,\n 826,\n \"#f8f9f9\"\n ],\n \"border\": true,\n \"caption\": \"click to enlarge\"\n }\n ]\n}\n[/block]\nActivities can either be productized or custom. Some basic features that we usually implement in our bots already are productized activities that we can click and insert; some of them include: \n\n* FAQs\n* Store Locator\n\n\n\n\n##Creating an Activity \n\nTo create a new activity:\n> 1. Click the **New Activity** button to create a new activity template. \n> 2. Enter the new activity template name and click **Create.**\n\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/3fca312-Yalo_Studio_2.png\",\n \"Yalo Studio (2).png\",\n 2950,\n 1760,\n \"#c7cbd7\"\n ],\n \"caption\": \"click to enlarge\",\n \"border\": true\n }\n ]\n}\n[/block]\nThis opens a new Flow builder window where you are able to create a Flow and add new states.\n\nNew activities are automatically saved.\n\n## Inserting Activities \n\nThe Flow Builder allows you to connect to the initial step of your activity using actions. To connect to a custom or default activity:\n\n>1. Select the **Step** that will transition to the activity.\n>2. Select the **Action** required to transition to the activity.\n>3. In the **Go to ** field enter the first step of the activity.\n\nIn the below example the Flow moves to the FAQ activity, using the **Condition** action and the first step inside the activity is \"ask question.\"\n\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2f5fc3e-Yalo_Studio_3.png\",\n \"Yalo Studio (3).png\",\n 982,\n 590,\n \"#f9f4f5\"\n ],\n \"caption\": \"click to enlarge\"\n }\n ]\n}\n[/block]\nActivities are displayed with a different rectangle inside the Flow Builder canvas:\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/8d82366-Yalo_Studio_7.png\",\n \"Yalo Studio (7).png\",\n 2078,\n 1104,\n \"#f7f7f7\"\n ],\n \"caption\": \"click to enlarge\"\n }\n ]\n}\n[/block]\nThe FAQ activity displays the \"ask question\" step as the initial step when selected:\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/210fc6d-Yalo_Studio_4.png\",\n \"Yalo Studio (4).png\",\n 2274,\n 1080,\n \"#f6f8f9\"\n ],\n \"caption\": \"click to enlarge\"\n }\n ]\n}\n[/block]","opts":{"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true,"setext":true},"normalize":true,"safeMode":false,"settings":{"position":false},"theme":"light"},"terms":[{"_id":"60f772ea40f1f4005015b471","term":"GCP","definition":"Google Cloud Platform"},{"_id":"61dfd42c069d530046e7bc3f","term":"Flow Builder","definition":"Yalo´s primary tool for creating Conversational Flows in a visual canvas, allows customers to build and manage their own Flows."},{"_id":"61dfd43f2c11c2030328ad73","term":"CSAT","definition":"Allows end users to rate their experience."},{"_id":"61dfd471dbda89004ed0f6d8","term":"Campaign Creator","definition":"Allows customers to create and send notification campaigns (proactive messages) to end-users."},{"_id":"61dfd5f0430344000f576d81","term":"Step","definition":"A container for: * Messages * Triggers * Actions within a workflow."},{"_id":"61dfd605977acc039bdffdf8","term":"Webhook","definition":"It is an endpoint built by an URL and a payload that is used to get or send notifications of events in real-time."},{"_id":"61dfd775e12e1302ecc6a5df","term":"Basic Analytics","definition":"Allows customers to measure the performance of their Workflows."},{"_id":"61dfd780087728007effd0df","term":"Customizable Analytics","definition":"Custom analytics dashboards created by Yalo."},{"_id":"61dfdd8e599aec0293588912","term":"Notification Manager","definition":"Allows customers to create, test, and manage notification templates."},{"_id":"61dfdd9e7965b4001008feb4","term":"Payments","definition":"Allows end-users to pay for products directly within the customer Storefront."},{"_id":"61dfddc0510e6a01c8df40c2","term":"Preloaded Cart","definition":"Automatically pre-fill an end user's cart with pre-selected items."},{"_id":"61dfddd3b1000f002f07a2bb","term":"Product Catalog","definition":"Allows customers to browse available products from a customer to purchase in a web-view."},{"_id":"61dfde0d15630b006fc6feed","term":"Storefront","definition":"Allows customers to browse available products from a customer to purchase in a web-view."},{"_id":"61dfde21caf88d022f92edc3","term":"Recommended Products","definition":"Allows customers to suggest products to end-users before they check out."},{"_id":"61dfde28656f7b007f030c97","term":"Retargeting","definition":"Allows customers to reach back out to end users based on past behavior."},{"_id":"61dfde30e7335b0022eac98d","term":"Topline Insurance","definition":"Trigger an alert whenever the end-user wants to place an order below the threshold."},{"_id":"61dfde3eba63d0002f5b446b","term":"Customer Profiler","definition":"Allows customers to save end user info and segment them based on their answers."},{"_id":"61dfde4ecb5e1b0039c8d020","term":"FAQ","definition":"Allows customers to create a sheet that automates responses to Frequently Asked Questions."},{"_id":"61dfde5883d68f035470459d","term":"Human Agent Transfer","definition":"Allows end users to be transferred to a human agent."},{"_id":"61dfde5f956bca00795fcdb2","term":"IVR Deflection","definition":"Turns calls from end users into WhatsApp messages."},{"_id":"61dfde66235d170063d618f4","term":"Lead Generation","definition":"Allows customers to manage and generate leads."},{"_id":"61dfde6f956bca00795fcdcd","term":"Order Tracking","definition":"Allows end users to check the status of their orders."},{"_id":"61dfde7bd5dbe50046532250","term":"Store Locator","definition":"Allows end-users to find the closest store location."},{"_id":"61dfde86e43d95037ebafabb","term":"Campaign Creation","definition":"Yalo-created notification campaigns to send to end-users."},{"_id":"61dfde8dce6ab30045ca08ed","term":"Initial Set-up","definition":"Set up service to deliver solution."},{"_id":"61dfde9b29ba5600106f758b","term":"System Integration","definition":"Integration from Yalo to other systems in place (i.e. ERP, CRM)."},{"_id":"61dfdeabdc077c0055c37f63","term":"Workflow Creation","definition":"Custom-built Workflows for your business, created by Yalo."},{"_id":"61e0cb82db324a005c41ded8","term":"Yalo Console","definition":"Yalo's main communication tool. Is a tool for managing outbound messaging channels, campaigns, customer data, customer relationships, and marketing analytics."},{"_id":"61e0cbd3c80b5a006afeb907","term":"Channel Profile Manager","definition":"Manage your WhatsApp or Facebook Business Profile."},{"_id":"61e0cbe75de5c8003d091331","term":"WhatsApp Templates","definition":"Create & manage your messaging campaign templates."},{"_id":"61e0cce2c5d43f007de323b5","term":"Campaigns","definition":"Create, Target, & Flight your outbound messaging campaigns"},{"_id":"61e0ccf048202500809b6cb9","term":"Metrics","definition":"Measure the performance of your outbound campaigns to refine, adjust and improve performance for better ROI."},{"_id":"628ec69c3079780091ea0bdb","term":"Flow","definition":"A flow is lorem ipsum dolor"}],"variables":{"user":{},"defaults":[]},"dehydrated":{"toc":"","body":"

Activities

\n

Activities act as a stacked group of states.

\n

The activities menu is available from the side dashboard.

\n
\"click\"click

click to enlarge

\n

Activities can either be productized or custom. Some basic features that we usually implement in our bots already are productized activities that we can click and insert; some of them include:

\n\n

Creating an Activity

\n

To create a new activity:

\n
\n
    \n
  1. Click the New Activity button to create a new activity template.
  2. \n
  3. Enter the new activity template name and click Create.
  4. \n
\n
\n
\"click\"click

click to enlarge

\n

This opens a new Flow builder window where you are able to create a Flow and add new states.

\n

New activities are automatically saved.

\n

Inserting Activities

\n

The Flow Builder allows you to connect to the initial step of your activity using actions. To connect to a custom or default activity:

\n
\n
    \n
  1. Select the Step that will transition to the activity.
  2. \n
  3. Select the Action required to transition to the activity.
  4. \n
  5. In the Go to field enter the first step of the activity.
  6. \n
\n
\n

In the below example the Flow moves to the FAQ activity, using the Condition action and the first step inside the activity is "ask question."

\n
\"click\"click

click to enlarge

\n

Activities are displayed with a different rectangle inside the Flow Builder canvas:

\n
\"click\"click

click to enlarge

\n

The FAQ activity displays the "ask question" step as the initial step when selected:

\n
\"click\"click

click to enlarge

"}},"doc":{"metadata":{"image":[],"title":"","description":""},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"name":"","code":"{}","language":"json","status":200},{"name":"","code":"{}","language":"json","status":400}]},"params":[]},"next":{"description":"","pages":[{"type":"doc","icon":"file-text-o","name":"Publishing your Flow","slug":"publishing-your-flow","category":"Flow Builder"}]},"title":"Activities","updates":[],"type":"basic","slug":"activities","excerpt":"","body":"## Activities\n\nActivities act as a stacked group of states. \n\nThe activities menu is available from the side dashboard.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/4f023ef-f398c23-Yalo_Studio_6-1.png\",\n \"f398c23-Yalo_Studio_6-1.png\",\n 1500,\n 826,\n \"#f8f9f9\"\n ],\n \"border\": true,\n \"caption\": \"click to enlarge\"\n }\n ]\n}\n[/block]\nActivities can either be productized or custom. Some basic features that we usually implement in our bots already are productized activities that we can click and insert; some of them include: \n\n* FAQs\n* Store Locator\n\n\n\n\n##Creating an Activity \n\nTo create a new activity:\n> 1. Click the **New Activity** button to create a new activity template. \n> 2. Enter the new activity template name and click **Create.**\n\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/3fca312-Yalo_Studio_2.png\",\n \"Yalo Studio (2).png\",\n 2950,\n 1760,\n \"#c7cbd7\"\n ],\n \"caption\": \"click to enlarge\",\n \"border\": true\n }\n ]\n}\n[/block]\nThis opens a new Flow builder window where you are able to create a Flow and add new states.\n\nNew activities are automatically saved.\n\n## Inserting Activities \n\nThe Flow Builder allows you to connect to the initial step of your activity using actions. To connect to a custom or default activity:\n\n>1. Select the **Step** that will transition to the activity.\n>2. Select the **Action** required to transition to the activity.\n>3. 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One stop shop to find answers and documentation that will help you get quickly started working with Yalo

\n\t\t\t\t\tWhether you're a customer interested in doing commerce through messaging apps or a company that is looking to integrate to Yalo’s API, we’ve got what you need.\n\t\t\t\t
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\n\t\t\t\t\t\"folder\n\t\t\t\t
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Customers in emerging markets want to chat with your brand on messaging apps.

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\n\t\t\t\t\t\n\t\t\t\t\t\t150M\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tOf messages sent so far\n\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t700+\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tEnterprise level customers\n\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t67%\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tPlan to increase or maintain their conversational commerce spend.\n\t\t\t\t\t\n\t\t\t\t
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